Privacy Policy

At MyStake Casino, we respect the privacy of our Users and take the protection of personal information seriously. This Privacy Policy explains what data may be collected when you visit our Website, create an Account, or use our Services.

It also describes how personal information is processed, stored, protected, and shared with third parties when necessary.

By using the Website, you acknowledge that your information may be handled in accordance with this Privacy Policy and applicable data protection requirements.

If you have questions about how your personal information is used, you can contact our Customer Support team through the communication channels provided on the Website.

2. Information We Collect

To provide our Services, maintain Accounts, and ensure the proper operation of the platform, MyStake Casino may collect different categories of personal and technical information.

2.1. Registration Information

When creating an Account, Users may be asked to provide personal details, including:

• Full name.

• Email address.

• Date of birth.

• Telephone number.

• Residential address and postal code.

• Other information required during registration.

The information requested may depend on the registration process and applicable verification requirements.

2.2. Account Information

During the use of the Website, certain information related to the User's Account may be collected and stored. This can include account settings, login history, transaction records, deposit amounts, withdrawal requests, and Account activity.

This information helps maintain Account records and provide assistance when Users contact Customer Support.

2.3. Payment Information

When Users make deposits or request withdrawals, information related to the relevant transactions may be processed.

This may include payment method details, transaction amounts, payment status, currency, and information required to verify the ownership of a payment method.

Sensitive payment details may also be processed by authorized payment providers in accordance with their own privacy policies.

2.4. Gameplay and Activity Information

MyStake Casino may collect information about how Users interact with the platform, including:

• Games accessed and played.

• Bets and stakes placed.

• Winnings and losses.

• Game sessions and activity history.

• Promotional offers used.

• Relevant betting and transaction records.

This information may be used to maintain accurate records, manage gaming services, and improve the overall operation of the platform.

2.5. Communication Records

When Users contact Customer Support, we may retain relevant correspondence and communication details.

This may include emails, live chat conversations, submitted requests, and other information provided during interactions with our support team.

These records help us respond to inquiries and maintain a history of customer service requests.

2.6. Technical Information and Cookies

When accessing the Website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Login dates and session information.

• Website usage and navigation data.

• Cookie identifiers and similar technologies.

This information helps us understand how the Website is accessed and identify possible technical or security issues.

3. How We Use Personal Information

MyStake Casino processes personal information for purposes related to providing and maintaining its Services. Depending on the circumstances, collected information may be used for the following activities.

3.1. Account Administration

Personal information is used to create, maintain, and manage User Accounts. It may also be processed to verify registration details, provide access to platform features, and assist with Account-related requests.

3.2. Payment Processing

Transaction information is used to process deposits and withdrawals, maintain payment records, and address payment-related inquiries.

Certain details may be shared with payment providers when necessary to complete financial transactions.

3.3. Security and Fraud Prevention

Technical and Account information may be reviewed to identify unusual activity, unauthorized access attempts, suspicious transactions, or other potential security concerns.

These procedures help protect User Accounts and maintain the security of the platform.

3.4. Gaming Activity and Service Management

Gameplay records may be processed to maintain accurate activity histories, manage gaming services, review transactions, and provide relevant assistance when requested.

3.5. Communication and Customer Support

Contact details and communication records are used to respond to questions, process support requests, provide Account-related information, and communicate important service updates.

3.6. Promotions and Personalization

Where permitted by applicable law and subject to the relevant consent requirements, MyStake Casino may use certain User information to provide promotional communications, present relevant offers, and improve the personalization of the Website.

Users may have the option to manage marketing preferences through the available Account settings or communication channels.

4. Data Storage and Protection

MyStake Casino applies appropriate technical and organizational measures intended to protect personal information against unauthorized access, accidental loss, alteration, disclosure, or misuse.

Depending on the type of information and the systems involved, these measures may include:

• Encryption technologies for protecting information during transmission.

• Access controls that limit data availability to authorized personnel.

• Firewall configurations and network security measures.

• Monitoring systems designed to identify unusual activity.

• Internal procedures for managing and protecting stored information.

• Regular security reviews and technical maintenance.

Access to personal information is limited to individuals and service providers who require it for legitimate operational purposes.

Although reasonable security measures are applied, no method of electronic storage or data transmission can guarantee absolute protection.

5. Sharing Personal Information

MyStake Casino does not share personal information indiscriminately. However, certain information may be disclosed to third parties when necessary for providing Services, maintaining security, or meeting applicable legal requirements.

Depending on the circumstances, information may be shared with:

5.1. Payment Providers

Payment processors, banks, and other financial service providers may receive relevant information to process deposits, withdrawals, refunds, and payment verification procedures.

5.2. Regulatory and Supervisory Authorities

Information may be provided to relevant regulatory bodies or supervisory authorities where disclosure is required or permitted under applicable laws and regulations.

5.3. Law Enforcement Agencies

Personal information may be disclosed to law enforcement agencies or other competent authorities in response to valid legal requests or where required for the investigation of suspected unlawful activity.

5.4. Verification and Compliance Providers

Authorized third-party providers may assist with identity verification, fraud prevention, security checks, and other compliance-related procedures.

5.5. Technical and Service Providers

Certain information may be shared with companies that provide hosting, website maintenance, analytics, communication tools, or other technical services necessary for operating the platform.

Third parties receiving personal information are expected to handle it in accordance with applicable data protection requirements and the purposes for which it was provided.

6. International Data Transfers

Depending on the services and third-party providers involved, personal information may be transferred to or processed in countries other than the User's country of residence.

Such transfers may take place when using international payment providers, technical service providers, hosting services, or other authorized partners.

Where applicable, MyStake Casino takes appropriate steps to ensure that international data transfers comply with relevant data protection requirements.

Additional information about specific international transfers and applicable safeguards may be requested through Customer Support.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to support its functionality and understand how Users interact with its pages.

Cookies are small data files stored on a User's device when visiting a website. They may help remember certain preferences, maintain sessions, and collect information about Website usage.

MyStake Casino may use different types of cookies, including:

• Essential Cookies: Support basic Website functions, Account access, and security features.

• Functional Cookies: Remember selected settings and preferences to improve the browsing experience.

• Analytics Cookies: Help understand visitor activity and evaluate Website performance.

• Marketing Cookies: May be used to support promotional activities and display relevant advertising, where permitted.

Some cookies may be provided by third-party services, such as analytics or advertising providers.

Users can manage cookie preferences through their browser settings or available Website controls. Disabling certain cookies may affect the availability or functionality of some Website features.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide the Services, and meet applicable legal or operational requirements.

The retention period may depend on the type of information, the nature of the User's relationship with MyStake Casino, and relevant legal obligations.

When personal information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable procedures.

Certain records may need to be retained for longer periods where required by law or necessary to resolve disputes and protect legitimate interests.

9. User Privacy Rights

Depending on the laws applicable to their location, Users may have specific rights regarding their personal information.

These rights may include:

• Right of Access: Request information about the personal data held by MyStake Casino.

• Right to Rectification: Ask for inaccurate or incomplete information to be corrected.

• Right to Erasure: Request the deletion of personal information where applicable legal conditions are met.

• Right to Restrict Processing: Request limitations on certain types of data processing.

• Right to Data Portability: Request a copy of personal information in a commonly used electronic format, where applicable.

• Right to Object: Object to certain types of personal data processing, including direct marketing where applicable.

• Right to Withdraw Consent: Withdraw previously provided consent where processing is based on consent.

To exercise these rights, Users may contact MyStake Casino through the available support channels.

Requests may require identity verification to ensure that personal information is disclosed or changed only for the appropriate individual.

Some requests may be subject to legal restrictions or retention obligations.

10. Third-Party Websites and Services

The Website may contain links to external platforms, payment services, gaming providers, or other third-party websites.

These external services operate independently and may have their own privacy policies and data handling procedures.

MyStake Casino does not control the privacy practices of third-party websites. Users are encouraged to review the relevant privacy information before providing personal details or using external services.

11. Children's Privacy

The Services provided by MyStake Casino are not intended for individuals who do not meet the minimum legal gambling age in their jurisdiction.

We do not knowingly collect personal information from individuals who are below the applicable age requirement for using the platform.

If we become aware that personal information has been submitted by an ineligible individual, appropriate steps may be taken to review the situation and handle the information in accordance with applicable requirements.

12. Changes to This Privacy Policy

MyStake Casino may update this Privacy Policy when necessary to reflect changes in its Services, data processing activities, security procedures, or applicable legal requirements.

The current version will be made available on the Website. Users are encouraged to review this page periodically to remain informed about how their personal information is handled.

Where significant changes require notification or consent, MyStake Casino will take the appropriate steps in accordance with applicable law.

13. Contact Information

Users who have questions about this Privacy Policy, wish to exercise their privacy rights, or require additional information about personal data processing can contact MyStake Casino through the support channels available on the Website.